PARTNERING WITH WHIZKIDS IS SIMPLE
We've Redefined How to Buy Tech Support
The way your business is structured can be complicated. Organizations of today have unique needs when it comes to technology. Whizkids has worked hard to put the customer first in determining how technology services should be purchased. What your business needs is not always going to match what MSPs and MSSPs offer. That's why we provide options. Our packages are simple to understand, easy to purchase, and setup is a breeze.
At Whizkids, you can mix and match our solution options in a way that best fits your organizational needs. Many businesses will need an all-in-one solution that includes help desk support, core infrastructure management, backup and disaster recovery solutions, and security. Other organizations that only use online software applications and do not have servers might only need help desk support. Rest assured that however you mix and match your services with Whizkids, you're in good hands.
Managed IT Options
Help Desk Support
Whizkids help desk is a solution that provides you with technology related support. We offer three levels of help desk support which means you can determine which option fits with your business and stop paying for services you don’t need. Learn more about our help desk offering or contact us today!
| Help Desk Support Options | Starter | Plus | Pro |
|---|---|---|---|
| Unlimited Remote Support (7am - 5pm M-F) | X | X | X |
| Operating Systems Supported - (Windows & Mac) | X | X | X |
| Application Support (Adobe, Microsoft, Browsers, QuickBooks) | X | X | X |
| Desktop Network Support (LAN connectivity) | X | X | X |
| New employee On-boarding Documents/Training | X | X | X |
| Online Ticket Management and Billing Portal | X | X | X |
| Workstation Hardware Upgrades | X | X | |
| SaaS Business Application Support | X | X | |
| Printer Support (USB and Network) | ADD-ON | X | X |
| Unlimited Onsite Support | X | ||
| Mobile Device Management | X | ||
| Infrastructure Upgrades and Installations | X | ||
| Software Upgrades and Installations | X | ||
| Workstation Installation | X | ||
| Unlimited After-Hours Support | X | ||
| Whizkid On-Site for one day per month | X |
Managed IT Options
Core Infrastructure
Core infrastructure is made up of the essential technological components that your business depends on to operate. The level of assistance needed to support your core infrastructure depends on how your business and team is structured. Whizkids will help determine which level is best for your business and implement accordingly.
| Core Infrastructure Options | Starter | Plus | Pro |
|---|---|---|---|
| 24x7x365 Monitoring and Alerting | X | X | X |
| 8x5 Response to Monitoring Alerts | X | X | X |
| Office 365 Support (Exchange, SharePoint, OneDrive and Teams) | X | X | X |
| Switch Support | X | X | X |
| Router/Firewall Support | X | X | X |
| Wireless Network Support | X | X | X |
| IT Documentation (Passwords, Vendors, Network Visio, On/Off-boarding) | X | X | X |
| Asset and Inventory Tracking with Reporting | X | X | X |
| Annual Technology Review | X | X | X |
| Server Support | X | X | |
| Line of Premise Business Application Support | X | X | |
| Bi-Annual Technology Review | X | X | |
| Bandwidth Monitoring and Alerting | X | X | |
| Office 365 Backup | ADD-ON | ADD-ON | X |
| 24x7x365 Response to Monitoring Alerts (Critical Infrastructure) | X | ||
| Monthly Executive Reports | X |
Managed IT Options
Backup and Disaster Recovery
Backup and disaster recovery (BDR) is a combination of data backup and disaster response solutions that work together to prevent your business from threats related to data and information loss. Whizkids works with you to determine the level of BDR that is best for your business.
| Backup and Disaster Recovery Options | Starter | Plus | Pro |
|---|---|---|---|
| 24x7x365 Monitoring and Alerting | X | X | X |
| 8x5 Response to Monitoring Alerts | X | X | X |
| Whizkids Office 365 Backup – (500GB of Data Storage Included) | X | X | X |
| Quarterly Human Backup Testing | X | X | |
| Whizkids Provided BDR Appliance | X | X | |
| Customizable Retention Policies for Local and Cloud Backups | X | X | |
| Whizkids Core Infrastructure Backup – (1TB of Cloud Storage Included) | X | X | |
| Quarterly Mock BDR Test | X | ||
| 24x7x365 Response to Monitoring Alerts | X | ||
| File Recovery (After Malware) | X | ||
| Infrastructure Recovery (Servers, Virtual Machines) | X |
Managed IT Options
Security
Whizkids will help you identify risks and determine the security measures that are right for your business. We offer everything from basic level security measures, additional resources and training, or a full SOC (security operations center). Learn more about our security offering or contact us today!
| Security Options | Starter | Plus | Pro |
|---|---|---|---|
| Antivirus, Antimalware, DNS Filtering, Firewall, Intrusion Protection, Patching | X | X | X |
| Dark Web Monitoring, Executive Training, Password Management, Phishing Tests, Training Webinars | X | X | |
| Whizkids SOC (Security Operations Center): Intrusion Detection, DDOS Protection, SQL Injection Protection, Service Health Monitoring, 24/7 Threat Monitoring, Incident Management, Threat Hunting, Incident Response Assistance, Vulnerability Scanning, Threat Risk Index, Security Posture Review, and PCI, HIPPA, NIST, SOC2, GDPR Compliance | X |